[headline type=”h1″ title=”Frequently Asked Questions”]
1. When is check-in and check-out times?
Standard check-in time is any time after 3:00 p.m. and check-out is any time before 11:30 a.m. Maui time (HST).
2. Can I have a late check-out or early check-in?
As long as there is not another reservation checking in or out on the same day, you may have a late out or early in.
We offer guaranteed late out’s and early in’s for a fee of $100 +tax by blocking off an extra day for your reservation on our calendar to ensure no one will book a conflicting reservation.
We also offer complimentary late out’s and early in’s which is where you take your chances and hope that no other travelers book a “back to back” reservation with your stay. Complimentary late out’s and early in’s will only be confirmed one week or less prior to your arrival.
3. What is your cancellation policy?
Cancelation of booking at any time after Confirmation has been issued may result in forfeiture of deposit(s), although cancelations may be made up to 45 days before the first day of your reservation, in which case we will refund 90% of your down payment.
Cancelations made less than 45 days from arrival will result in 100% loss of all payments, unless the same dates are rebooked by another party, in which case we will refund 90% of your total payment. Or, in the event that you have to cancel but wish to reschedule in the future, any monies paid to us will be applied as a credit to your future reservation.
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